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Terms and Conditions

Terms & Conditions

Effective Date: August 25, 2025

Welcome to Ela Jay Handbags! By using our website Elajayhandbags.com and purchasing from us, you agree to the following terms and conditions. Please read them carefully.

1. General Information

  • These Terms & Conditions apply to all visitors, users, and customers of our website.
  • By accessing our site or making a purchase, you agree to be bound by these terms.

2. Products & Orders

  • We make every effort to display accurate product descriptions and images. However, slight variations may occur.
  • By placing an order, you agree that:
     
    • You are at least 18 years old, or have parental/guardian consent.
    • The information you provide is accurate and complete.
  • We reserve the right to cancel or refuse any order if fraud, unauthorized activity, or error is suspected.

3. Pricing & Payments

  • All prices are listed in U.S. dollars unless otherwise stated.
  • We reserve the right to change prices at any time.
  • Payment must be made at checkout using our approved payment methods.
  • You authorize us (through our payment processor) to charge your chosen payment method.

4. Shipping & Delivery

  • Orders are processed and shipped within 2–5 business days unless otherwise noted.
  • Shipping costs, methods, and estimated delivery times will be displayed at checkout.
  • We are not responsible for delays caused by shipping carriers, customs, weather, or circumstances beyond our control.
  • Risk of loss transfers to you once the order has been delivered to the shipping carrier.

5. Returns & Exchanges

  • We want you to love your purchase! If you are not satisfied, you may request a return or exchange within 14 days of delivery.
  • Items must be unused, in original packaging, and in resellable condition.
  • Certain items (custom, final sale, clearance) may not be returnable.
  • Shipping costs for returns are the responsibility of the customer, unless the item was defective or sent in error.

6. Intellectual Property

  • All content on this site (text, images, logos, designs, etc.) is owned by Ela Jay Handbags and may not be used without our written permission.

7. Limitation of Liability

  • To the fullest extent permitted by law, Ela Jay Handbags, is not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.
  • Our liability for any claim related to a product is limited to the purchase price of that product.

8. Governing Law

  • These Terms & Conditions are governed by the laws of the State of Massachusetts, without regard to its conflict of law principles.

9. Changes to Terms

  • We may update these Terms & Conditions at any time. Updates will be posted on this page with a new “Effective Date.”

10. Contact Us

For questions about these Terms & Conditions, please contact us at:

Ela Jay Handbags

142 Washington Street

North Easton MA 02356

Ela@elajayhandbags.com

781-436-0203

Return and Refund Policy

Refund & Returns Policy

Effective Date: August 25, 2025

Thank you for shopping with Ela Jay Handbags! We want you to be happy with your purchase. Please review our return and refund policy below.

1. Eligibility for Returns

  • Returns must be requested within 14 days of delivery.
  • Items must be:
     
    • Unused and in the same condition you received them.
    • In the original packaging.
  • Certain products are non-returnable, including:
     
    • Custom or personalized items.
    • Final sale or clearance items.
    • Gift cards.

2. Return Process

  1. Contact us at Ela@elajayhandbags.com with your order number and reason for return.
  2. Once approved, you will receive instructions on how and where to send the item.
  3. Customers are responsible for return shipping costs, unless the item was defective or incorrect.
  4. We recommend using a trackable shipping service, as we are not responsible for items lost in return transit.

3. Refunds

  • Once we receive and inspect your return, we’ll notify you by email.
  • If approved, your refund will be processed back to your original payment method within 5-10 business days. Shipping costs are non-refundable, unless the return is due to our error.

4. Exchanges

  • If you’d like to exchange an item, please follow the return process above and place a new order for the replacement item.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will replace or refund the item at no additional cost to you.

6. Contact Us

If you have questions about returns or refunds, please contact us at:

Ela Jay Handbags

142 Washington Street

North Easton MA 02356

Ela@elajayhandbags.com

781-436-0203

Copyright © 2025 Ela Jay Handbags - All Rights Reserved.

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